A clear guide for shoppers — and the teams building reliable pickup experiences
Parcel lockers offer a secure, convenient way to collect orders without waiting at home or joining queues. They support temperature control, 24/7 access (where available), and a predictable handover process that benefits both customers and operational teams.
Entering the parcel locker address correctly is essential for ensuring your order reaches the right location. Below is a simple step-by-step guide that works across most locker providers and retailers.
Step 1 — Select locker pickup at checkout
At checkout, choose “Locker Pickup,” “Click & Collect,” or “Store Pickup – Locker.” Retailers, workplaces, campuses, and community organisations increasingly offer parcel lockers as a standard pickup option.
Once selected, the system will direct you to choose a locker site or confirm a pre-assigned pickup bay.
Step 2 — Enter the locker address exactly as provided
Most retailers automatically populate this field. If manual entry is required, the format typically includes:
Click n Collect — [Site or location name]
123 Main Street (Locker Bay)
City, State/Region, Postal Code
Locker ID: ABC12345
Recipient: Your full name
Phone: Mobile number for notifications
Accuracy matters. Locker sites rely on precise address formats so couriers can assign parcels to the correct bay. Even small variations in spelling or numbering can delay delivery.
Step 3 — Add your mobile number for notifications
Locker systems send an SMS or email when your parcel has been loaded. This message usually contains a QR code or PIN that grants access to your compartment.
These codes are unique to each delivery, helping maintain security and traceability throughout the pickup process.
Step 4 — Track your order and collect when ready
Use the tracking link provided by the retailer or courier. When the status shows “Ready for collection,” you can collect your parcel within the locker site’s operating hours.
Temperature-controlled lockers keep chilled, frozen, and ambient items in their appropriate conditions until you arrive. The process is designed to be efficient for customers and operationally reliable for the teams who manage fulfilment.
For organisations exploring smart pickup lockers
If your grocery store, retail network, campus, or food distribution program is assessing locker-based pickup, Click n Collect designs and builds smart locker systems used by leading organisations globally.
Our solutions combine durable engineering, advanced temperature control, and intuitive user flows — enabling reliable pickup experiences that support business efficiency and community access.
If you’re here solely for guidance on entering a locker address, the steps above will help you complete your delivery with confidence. If you’d also like to understand what happens once your parcel is ready for pickup, we’ve put together a short companion guide on how to collect from a parcel locker , covering notifications, QR codes, and what to expect at the pickup bay.
