Food locker serving communities in need with accessible pantry solutions.

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Parcel Lockers

Parcel lockers are transforming the way businesses handle order fulfillment. From click & collect to reverse logistics, they offer a reliable, secure, and self-service solution that reduces staff strain and enhances the customer experience. In this article, we’ll explain how parcel lockers work, what technologies power them, and how they benefit industries like retail, grocery, pharmacy, and charitable food distribution.

## What is a parcel locker?
A[ parcel locker](https://clickncollect.com/our-lockers/parcel-lockers) is a secure, self-service storage unit where packages can be deposited and retrieved at the recipient’s convenience. Each locker is connected to a central system that verifies, notifies, and unlocks compartments based on secure access methods like PINs, QR codes, or app triggers. Parcel lockers are typically located indoors or outdoors at retail sites, fulfillment centres, supermarkets, or community hubs.

### How parcel lockers work

At Click n Collect, our parcel lockers are designed using a **human-centred approach** to make the experience simple and intuitive—whether you're loading dozens of orders or picking up a single return.
- **Step 1 – Load or drop-off**

Orders are loaded into the locker by staff or couriers. Each order is tied to a unique access code or barcode.

- **Step 2 – Notify the recipient**

The system automatically sends a notification via SMS, email, or in-app message with collection instructions and a secure pickup code.

- **Step 3 – Collect at your convenience**

Customers use the touchscreen or fast-scan feature to unlock their locker. LED lights help guide them to the correct door, and our lockers auto-close for added security and temperature control.

**Optional – Return via locker**

Our parcel lockers also support contactless returns. Customers can scan a return barcode and deposit the item into a designated compartment, streamlining reverse logistics.
### 
Smart security features
Our systems include:
- **Self-closing, auto-locking doors**
- **One-time-use PINs and QR codes**
- **CCTV integration** for outdoor locations
- **Tamper alerts and door status monitoring**
- **Optional age-verification technology** for restricted goods

These features protect your stock, reduce shrink, and improve accountability without adding complexity for your staff or customers.

### Types of parcel lockers
Not all parcel lockers are the same. We offer:
- Parcel lockers: For general merchandise and dry goods. Perfect for retail, apparel, books, or packaged goods.
- Controlled-ambient lockers: For grocery or pharmaceuticals where stable, non-refrigerated temperature is required.
- Temperature-controlled lockers: Refrigerated, frozen, and even heated options available for industries requiring food-safe storage.

Explore locker types here:
- [**Parcel lockers**](https://clickncollect.com/our-lockers/parcel-lockers)
- [**Refrigerated or frozen lockers**](https://clickncollect.com/our-lockers/freezer-refrigerated-lockers)
- [**Heated lockers**](https://clickncollect.com/our-lockers/heated)

### Benefits for businesses
 
Parcel lockers are more than just convenient—they’re operationally strategic. Businesses use them to:
- **Reduce staff workload** during peak trading hours
- **Extend trading hours** via 24/7 collection
- **Minimise customer wait times** with contactless fulfillment
- **Enable unattended handovers** in-store or curbside
- **Reduce theft and lost items** through secure access controls

## Where Click n Collect fits in
We’re trusted by major retailers, grocers, and nonprofits to deliver:
- Modular, scalable locker configurations
- Weather-resistant outdoor units with LED roof lighting
- Brandable finishes and flexible access options
- Integrations with POS, ERP, and ecommerce platforms
- Reporting, remote management, and analytics tools

Looking for more insights?
### Check out these helpful guides to get the most out of your smart locker strategy.
- [How to get a parcel locker](https://www.clickncollect.com/insights/how-to-get-a-parcel-locker)
- [How to collect from a parcel locker](https://www.clickncollect.com/insights/how-to-collect-from-a-parcel-locker)
- [What is a smart locker?](https://www.clickncollect.com/insights/what-is-a-smart-locker)

Want help finding the right system? [Get in touch](https://clickncollect.com/contact-us) or visit our [resources page](https://clickncollect.com/resources) for buyer’s guides by industry.


Certifications & compliance

How Click n Collect is unlocking the future of experiential retail

Get in touch with our smart locker installers or explore our resources via the link below.



Looking for specific information?

We’ve got the answers

Unlocking convenience 

We offer tailor-made solutions that grow with your business. Contact us for a customized locker system!



Looking for something else?

Lock in retail storage solutions for any product

Elevate your retail fulfillment with Click n Collect lockers. Streamline click & collect, returns, and last-mile logistics.

Retail solutions | Click n Collect - Lockers for retailers

Smarter pickup. Stronger results.

Offer secure, self-serve pickup that reduces queues and frees up your floor staff—perfect for click-and-collect, parcel drop-off, or seasonal demand.

Retail

How we're supporting the retail grocery transformation

Get in touch with our grocery storage locker installers or explore our resources via the link below.



Unlock convenience

We offer tailor-made solutions that scale with your business. Contact us for a customized grocery storage locker system!


Lock in grocery solutions for any product

Optimize grocery operations with Click n Collect’s smart lockers. Ideal for fresh, frozen, and ambient order pickup with 24/7 access.

Grocery & supermarket solutions | Click n Collect - Lockers for supermarkets

Give customers a simple, contactless way to collect online orders—without adding pressure to your staff. Our customizable lockers support any basket size and keep operations flowing.

Grocery and Supermarket

Parcel lockers are transforming the way businesses handle order fulfillment. From click & collect to reverse logistics, they offer a reliable, secure, and self-service solution that reduces staff strain and enhances the customer experience.

How parcel lockers work: A smart solution for modern fulfillment

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Whether you want to increase sales, improve customer experience, facilitate parcel pickups after hours, or reach more people in need, we’ve got you covered.

We deliver smart locker solutions for every industry challenge

Nonprofit

Latest Insights

How do parcel lockers work? Understand the step-by-step process and benefits of secure, automated order pickup.

How parcel lockers work: Smart, secure fulfillment made simple | Click n Collect

If you're looking to implement a smart locker system for your business or organization, chances are you've asked the question: how much do smart lockers cost? Whether you're in retail, grocery, pharmacy, or charitable food distribution, the short answer is: it depends. Smart lockers are more than a capital purchase—they're a long-term operational asset. This article breaks down the key factors that influence pricing and helps you make an informed decision when comparing vendors.

## What drives the cost of smart lockers? 
There are several variables that influence smart locker pricing. Understanding these can help ensure you're comparing apples to apples.

1. **Locker type and use case**
The type of locker you need directly impacts the cost. [Parcel lockers](https://clickncollect.com/our-lockers/parcel-lockers) (passive ambient) are ideal for general merchandise and dry goods. [Refrigerated or frozen lockers](https://clickncollect.com/our-lockers/freezer-refrigerated-lockers) are used for grocery, pharmacy, and food bank applications. [Heated lockers](https://clickncollect.com/our-lockers/heated) are emerging for ready-to-eat or hot food items. [Controlled-ambient lockers](https://clickncollect.com/our-lockers/controlled-ambient) offer stability for sensitive or shelf-stable items.
2. **Indoor vs. outdoor**
Outdoor lockers require weather-resistant materials, insulation, and ventilation—resulting in a higher build cost compared to indoor units.
3. **Features and customisation**
Additional features like temperature control, remote monitoring, advanced access methods (QR, RFID, biometric), or branded wraps and customised UI will affect the final cost.
4. **Scale and volume**
Most suppliers offer volume-based pricing, so ordering multiple units or larger systems will significantly impact unit cost.

### What to expect in terms of investment
While it’s difficult to give an exact “price tag” without knowing your configuration and requirements, we can provide some typical starting points:
- **Parcel locker system:** from US $10,000+
- **Grocery/temperature-controlled system:** from US $25,000+
These prices exclude freight, delivery, installation, software setup and configuration, as well as any ongoing licensing or support fees.

There’s no one-size-fits-all price, so when comparing options, ensure you’re reviewing the full solution—not just the locker hardware.

### The real value of smart lockers
Smart lockers can offer substantial ROI by reducing staff time spent on manual order handovers, improving security and reducing theft, extending trading hours through unattended pickup, and creating a more convenient customer experience that drives loyalty and repeat visits. Learn more about these benefits in our article: [The benefits of smart lockers for businesses and customers](https://www.clickncollect.com/insights/smart-locker-benefits).

### Need more detailed pricing guidance?
We’ve developed comprehensive guides to help you understand the types of costs to expect, the right questions to ask vendors, and how to assess solutions based on your operational needs. Explore our:
- [Retail buyer’s guide](https://clickncollect.com/resources)
- [Charitable food buyer’s guide](https://clickncollect.com/resources)

These resources are designed to support informed decision-making before engaging with suppliers.

## In summary
Smart locker pricing can vary widely—but so does the value they unlock. By understanding the key drivers of cost and using resources like our buyer’s guides, you’ll be better equipped to select the right solution for your needs—and avoid paying for features you don’t need. Have questions? [Get in touch](https://clickncollect.com/contact-us) with our team—we’re happy to help you scope your smart locker project.



Click n Collect is transforming the nonprofit landscape

Unlock convenience 

We offer tailor-made solutions that grow with your business. Contact us for a customized or made-to-order locker system.



Lock in nonprofit lockers that last

Support communities with nonprofit smart locker solutions. Enable discreet, dignified access to food and essentials 24/7.

Nonprofit solutions | Click n Collect - Lockers for communities

Real impact. Real voices.

Support your community with private, reliable collection points. Ideal for food assistance, resource delivery, and outreach in underserved or remote areas.

Discover what drives smart locker pricing and what to expect for parcel, grocery, and custom locker systems. Learn how to budget and compare vendor quotes.



How much do smart lockers cost? A buyer’s guide to pricing & value

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Smart lockers offer a simple, secure, and scalable way to manage deliveries—and they’re fast becoming the go-to solution for retailers, grocers, pharmacies, and nonprofit food distribution. Whether you’re collecting a click & collect order, a prescription, or a food parcel, the experience should be frictionless.
In this article, we walk through how to collect from a Click n Collect smart locker—and highlight the features that set our system apart.

## Why smart lockers are so popular

[Click n Collect lockers](https://clickncollect.com/our-lockers) are designed to meet modern delivery and pickup expectations. That includes:
- **24/7 convenience:** Collect when it suits you—no queues, no staff required.
- **Secure pickup:** PIN, QR code, or app-based access ensures safe, contactless collection.
- **Reliable experience:** Our systems are used across food banks, retailers, pharmacies, and grocery stores—supporting hundreds of thousands of transactions every week.

## Step-by-step: how to collect from a Click n Collect locker
- **Step 1 – Receive your pickup notification**
You’ll be notified via SMS, email, or in-app that your order is ready for collection. This message will include a unique pickup code or barcode, and the locker location.

- **Step 2 – Arrive at the locker**
Lockers are typically located near store entrances or in secure outdoor areas. Our outdoor lockers include LED door lighting and CCTV for safety and visibility—even at night.

- **Step 3 – Scan or enter your code**
Use the touchscreen or fast-scan feature from the home screen. Just scan the barcode—no need to tap through menus or log in. We also support app integration so customers can unlock their doors with a single tap from within a retailer’s app.

- **Step 4 – Collect your items**
Your locker(s) will open automatically. For multi-temp orders (e.g. frozen + ambient), multiple doors may open. Our system groups lockers as closely together as possible for efficient pickup.

Unlike some legacy systems, our lockers are equipped with self-closing, auto-locking doors. That means no forgotten doors, better security, and—critically for food and pharmacy—better temperature control.

### Need to return something? No problem.
Click n Collect lockers can also support contactless returns. Retailers can configure return workflows so customers can drop off eligible items using the same secure interface—no waiting in line, no extra admin.

### Designed for every industry
Our locker systems are engineered with flexibility and security in mind, making them suitable for:
- [Grocery & Supermarket](https://clickncollect.com/industries/grocery) – Supports chilled/frozen/ambient items
- [Pharmacy](https://clickncollect.com/industries/pharmacy) – Secure pickup for prescriptions 
- [Retail](https://clickncollect.com/industries/retail) – Supports mixed-item pickup, oversized flags, and returns
- [Food Banks & Pantries](https://clickncollect.com/industries/nonprofit) – Extends access and dignity to recipients

### What makes Click n Collect different?

Our lockers are built for operational simplicity and user experience. Features include:
- Self-closing, auto-locking doors
- Fast-scan from the home screen
- LED door lights for faster multi-door collection
- Overhead roof, LED lighting & CCTV for outdoor safety
- Mixed-item workflows (e.g. locker + counter collection)
- Optional age-estimation and full age-verification
- Returns support & API integration with your app

## Explore more locker resources
Want to dive deeper? Check out:
- [What is a smart locker?](https://www.clickncollect.com/insights/what-is-a-smart-locker)
- [How much do smart lockers cost?](https://www.clickncollect.com/insights/smart-locker-cost)
- [How to enter a parcel locker address](https://www.clickncollect.com/insights/how-to-enter-parcel-locker-address)

Or visit our resources page for [helpful buyer’s guides](https://clickncollect.com/resources) by industry.

Find out how smart lockers are enhancing retail operations by automating order management, offering 24/7 access, and improving the customer experience.


How to collect from a parcel locker (Click n Collect guide)

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[Parcel lockers](https://clickncollect.com/our-lockers/parcel-lockers) have revolutionized package delivery, offering a secure and convenient alternative to traditional home delivery. By utilizing parcel lockers, you can collect your packages at a time that suits you, eliminating the need to wait at home or rush to the post office before closing. These lockers are often located in accessible public spaces like shopping centres, providing both security and convenience.​

## How to obtain a parcel locker address
There are two primary ways to acquire a parcel locker address:
1. **Through online retailers:** Many online retailers offer the option to deliver to a parcel locker. During checkout, select the parcel locker delivery option, and the retailer will provide the necessary address.
2. **Registering with a parcel locker provider:** Services like Australia Post allow you to register for a parcel locker. After registration, you'll receive a unique parcel locker address associated with your account, which you can use for future deliveries.  

### Entering the parcel locker address when ordering
To ensure your package is delivered correctly to a parcel locker, follow these steps:
1. **Locate the shipping address section:** During the checkout process, find the section where you enter the shipping address.​
2. **Enter the parcel locker address:** Input the complete parcel locker address, including any unique identifiers or codes provided. Accuracy is crucial to avoid delivery issues.​
3. **Include a pickup code (if applicable)**: Some services require a pickup code. If provided, include this code in the shipping address to facilitate access upon collection.​
4. **Verify the address**: Before finalizing your order, double-check the parcel locker address for accuracy to prevent mis delivery or delays.​

### Tracking your package delivery to a parcel locker
To monitor your package enroute to a parcel locker:
1. **Obtain the tracking number**: After shipment, you'll receive a tracking number from the sender or retailer.​
2. **Monitor delivery status**: Use the tracking number on the courier's website or the parcel locker provider's tracking system to check your package's status.​
3. **Receive notifications**: Once your package arrives at the parcel locker, you'll typically receive an email or SMS notification with a pickup code or barcode necessary for collection.​

### Enhancing your delivery experience
Correctly entering your parcel locker address is vital for seamless package delivery. By understanding how to obtain, enter, and track your parcel locker deliveries, you can take full advantage of this efficient and secure service.​ For a visual guide on using parcel lockers, you might find the following video helpful:​

<iframe width="736" height="414" src="https://www.youtube.com/embed/_BdVVeG89tc" title="What are the four easy steps to using a free Parcel Locker?" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>

If you haven't yet secured a [parcel locker](https://clickncollect.com/our-lockers/parcel-lockers), consider registering for one to gain greater control over your package deliveries, whether for personal or business use. For more information on obtaining a parcel locker, [get in touch](https://clickncollect.com/contact-us?form=new-customer) with the team at Click n Collect.

Need help entering a parcel locker address at checkout? This quick guide walks you through selecting, entering, and tracking your locker delivery—delay free.


How to enter a parcel locker address (step-by-step guide)

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In today's fast-paced retail environment, businesses are continually seeking innovative solutions to enhance customer satisfaction and streamline operations. Implementing a [parcel locker system](https://clickncollect.com/our-lockers/parcel-lockers) can significantly improve the efficiency of customer order pickups and returns, commonly known as Buy Online, Pick Up In-Store (BOPIS) and Buy Online, Return In-Store (BORIS) services. This article provides insights into obtaining a parcel locker system tailored to your business needs, exploring various locker types, and understanding their applications across different industries.​

## Understanding parcel lockers and their benefits
Parcel lockers are secure, self-service units that facilitate the storage and retrieval of packages. For retailers, they offer a streamlined approach to managing customer collections and returns, reducing the burden on staff and enhancing the overall customer experience. By integrating parcel lockers, businesses can provide flexible pickup options, minimize wait times, and operate efficiently beyond standard business hours.​

### Exploring types of parcel lockers
Selecting the appropriate parcel locker involves understanding the specific needs of your business and customers. Here are some specialized locker types and their applications:​
- [Frozen and refrigerated lockers](https://clickncollect.com/our-lockers/freezer-refrigerated-lockers): Ideal for grocery stores and food retailers, these lockers maintain low temperatures to preserve perishable items, ensuring freshness upon pickup.​
- [Controlled-ambient lockers](https://clickncollect.com/our-lockers/controlled-ambient): Suited for products requiring a stable environment, such as electronics or pharmaceuticals, these lockers maintain consistent temperature and humidity levels.​
- [Parcel (passive-ambient) lockers](https://clickncollect.com/our-lockers/parcel-lockers): Versatile and widely used, these lockers accommodate general merchandise that doesn't require specific temperature controls, making them suitable for a broad range of retail products.​
- [Heated lockers](https://clickncollect.com/our-lockers/heated): Designed for items that benefit from warmth, such as prepared meals or temperature-sensitive goods, ensuring they remain at an optimal temperature until collected.​

### Steps to acquire a parcel locker system
1. **Assess business requirements**: Evaluate factors like the volume of daily pickups and returns, types of products, and customer preferences to determine the most suitable locker system.​
2. **Research vendors**: Identify providers specializing in parcel locker solutions tailored to retail environments. Consider factors such as customization options, integration capabilities with existing systems, and scalability.​
3. **Evaluate features and support**: Look for features like user-friendly interfaces, real-time notifications, and robust security measures. Ensure the vendor offers comprehensive support, including installation, maintenance, and customer service.​
4. **Consider costs and ROI**: Analyze the initial investment against potential benefits such as improved operational efficiency, enhanced customer satisfaction, and increased sales to determine the return on investment.​

## Click n Collect: Your partner in smart locker solutions
At Click n Collect, we specialize in providing smart locker solutions that seamlessly integrate with your retail operations. Our offerings include:​
- **Customizable configurations**: Tailored locker designs to meet your specific business needs.​
- **Advanced technology**: State-of-the-art systems ensuring security and efficiency.​
- **Comprehensive support**: End-to-end assistance from installation to ongoing maintenance.​

By partnering with us, you can enhance your BOPIS and BORIS services, offering customers a convenient and reliable pickup and return experience.​

### Further resources
For more detailed information on implementing parcel locker systems, explore our resources:​
- [Retail Buyer's Guide](https://clickncollect.com/resources)
- [Charitable Food Buyer's Guide](https://clickncollect.com/resources)

These guides provide in-depth insights to assist you in making informed decisions about integrating parcel lockers into your business operations.​

smart locker at Christus Good Shepherd, enhancing health and wellbeing with secure storage solutions

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Learn how to choose, customize, and implement a parcel locker system that improves fulfillment, boosts efficiency, and supports BOPIS and BORIS.

How to get a parcel locker system for your business

An eco-conscious locker with ambient storage lockers, providing sustainable and efficient parcel storage.

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With online shopping on the rise, apartment buildings have become prime targets for package theft. Property managers are under increasing pressure to offer residents a secure, convenient, and modern solution for deliveries.

[Smart parcel lockers](https://clickncollect.com/our-lockers/parcel-lockers) provide an easy-to-implement system that reduces theft, improves resident satisfaction, and streamlines daily operations—all without adding strain to on-site staff.

In this article, we explore the risks of unsecured deliveries and how [smart lockers](https://clickncollect.com/) can help protect your property and reputation.

## Why package theft is a growing concern
Traditional delivery methods—like leaving packages in lobbies, behind front desks, or outside apartment doors—leave parcels exposed and vulnerable. According to [Safewise](https://www.safewise.com/home-security-faq/how-to-prevent-package-theft-apartments/), more than one in three online shoppers have experienced package theft. In multi-unit buildings, that risk is amplified due to high foot traffic and minimal oversight.

For property managers, this creates:
- Frustrated residents
- Increased complaints and replacement requests
- Greater administrative burden
- Reputation damage and potential liability

### A smart locker solution for apartment communities
Smart lockers provide secure, self-service access points for parcel delivery and collection. Instead of leaving packages in common areas, couriers load deliveries into assigned lockers. Residents receive an instant notification with a secure code or QR to collect at their convenience—day or night. This reduces the window for theft and removes the need for staff to act as middlemen for deliveries.

### Key benefits for property managers
Smart lockers aren’t just a resident perk—they’re a smart investment for operations and retention. Here’s how:
- **Minimize package theft**: Secure access methods prevent unauthorised access, deterring opportunistic theft and reducing liability.
- **Reduce complaints and admin overhead:** Lockers eliminate the need for front desk management of deliveries, lost package reports, or damage claims.
- **Increase resident satisfaction:** Lockers allow 24/7 access, giving residents more flexibility and building trust in your service.
- **Boost lease renewals:** Modern amenities like smart lockers contribute to higher retention, especially for digitally savvy renters.
- **Stand out in competitive markets:** Properties with smart locker systems are viewed as more secure and modern, helping you attract new tenants.

## Flexible options for any building type
Whether your property is a high-rise, a mid-sized walk-up, or a build-to-rent community, there’s a locker configuration to suit:
- **Indoor lockers:** Installed in lobbies, mailrooms, or shared spaces. Great for high-security or climate-controlled access.
- **Outdoor lockers:** Built for durability and weather resistance. Ideal for buildings without indoor delivery space or those wanting 24/7 accessibility.

At [Click n Collect](https://www.clickncollect.com/), our locker systems can be customised with different sizes, finishes, and access features. We also support integrations with delivery services or property management platforms for hands-off management.

### Looking to understand how parcel lockers function in apartment buildings?
Take a deeper dive into how they're accessed, configured, and managed in residential settings. [Explore apartment parcel lockers—smart, secure solutions for modern living.](https://www.clickncollect.com/inights/apartment-parcel-lockers)

## Conclusion: Secure deliveries, satisfied residents
As package volumes increase, so do expectations around convenience and security. Parcel lockers are a proven solution to reduce theft, modernise operations, and improve resident experience—all without added admin.

If you manage a residential property and want to reduce risk while increasing retention, smart lockers are a solution worth exploring.

[Get in touch with the Click n Collect team](https://www.clickncollect.com/contact-us) or visit our [resources page](https://clickncollect.com/resources) for more insights and implementation tips.

Secure your apartment building deliveries. Learn how smart lockers help property managers reduce theft and boost resident satisfaction.



How parcel lockers help property managers prevent package theft

All Lockers

Parcel lockers have evolved from a convenient add-on to a critical part of modern fulfillment infrastructure. Businesses across retail, grocery, pharmacy, and nonprofit sectors are turning to smart lockers to solve for speed, cost, security, and customer experience.

In this guide, we’ll explore how businesses actually use parcel lockers—from improving last-mile efficiency to enabling secure, after-hours pickup—and share real-world examples and practical considerations for implementation.

## Common business use cases for parcel lockers
Smart lockers are more than a delivery drop point. They offer flexible workflows and can be configured for customer, staff, or operational use. Here’s how businesses are deploying them:

- **Click & Collect:** Lockers streamline BOPIS (Buy Online, Pick Up In-Store), offering fast, unattended collection. Orders are packed by staff, loaded into the locker, and customers collect using a secure code—no queues, no waiting.
- **Returns made easy:** Retailers use lockers for returns, giving customers a secure, contactless way to drop off items. This frees up service counters and reduces pressure on staff during peak times.
- **After-hours prescription pickup:** 
Lockers extend pharmacy services beyond staffed hours. Customers can collect prescriptions securely using a one-time PIN or QR code—even after the store has closed.
- **Charitable food distribution:** Food banks and pantries use smart food lockers to decentralize food distribution, offering recipients a private, flexible, and dignified way to access essential goods.
- **Workplace use:** Locker systems are also used in offices or logistics hubs for staff pickups, interoffice deliveries, and secure mail handling—reducing reliance on manned mailrooms.

### Locker deployment models: owned vs. shared
When deploying parcel lockers, businesses typically choose between:
1. **Owned and operated lockers:** These are installed on your premises, fully branded, and configured to your workflows. You maintain full control over access, scheduling, branding, and customer experience.
2. **Shared or networked lockers:** Used across multiple businesses (like shopping centers or delivery networks). Lower upfront cost, but limited control over branding, data, and availability.

**At Click n Collect, we specialise in owned and operated locker systems**—helping businesses design, deploy, and manage lockers tailored to their brand, workflows, and infrastructure. While we don’t operate a shared locker network ourselves, we can provide the hardware and software to support organizations looking to build one.

### How locker access and workflows are managed
A good locker system fits around your business—not the other way around. Here's how our clients manage access and automation:
- **Secure access methods:** PIN, QR, RFID, or even app-based access
- **Multi-user roles:** Separate staff and customer permissions for loading vs. collection
- **Workflow flexibility:** Configure for returns, multi-temp orders, or oversized item flags
- **Notifications:** SMS, email, or app alerts with configurable pickup reminders
- **Analytics:** Real-time reporting on collections, usage, dwell time, and system status
We also support integrations with your existing POS, OMS, or ecommerce platforms—removing the need for double-handling or manual data entry.

### Real-world examples
- **Woolworths:** [Discover how Woolworths leveraged Click and Collect’s innovative technologies, including refrigerated and frozen lockers. ](https://clickncollect.com/resources/woolworths-case-study)
- **HealthLinc:** [Read about how Click n Collect lockers enabled the HealthLinc team to expand their reach and accessibility for patients. ](https://clickncollect.com/resources/healthlinc-case-study)
- **Auckland International Airport:** [Read about how Auckland Airport streamlined its duty-free shopping experience while reducing labor costs. ](https://clickncollect.mw-aws.com/resources/auckland-airport-case-study)

## Ready to explore lockers for your business?
Whether you’re looking to scale your click & collect program, improve returns, or offer after-hours pickup, Click n Collect’s smart lockers can reduce cost, improve experience, and free up staff.
- [Explore our retail solutions](https://clickncollect.com/industries/retail)
- [See how we support grocery & supermarkets](https://clickncollect.com/industries/grocery)
- [Discover lockers for charitable food](https://clickncollect.com/industries/nonprofit)
- [Learn about pharmacy locker workflows](https://clickncollect.com/industries/pharmacy)

Or head to our [resources page](https://clickncollect.com/resources) for buyer’s guides and industry-specific advice.


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How Click n Collect is transforming pharmacy fulfillment

Get in touch with our smart pharmacy locker installers or explore our resources via the link below.


Smart lockers for every pharmaceutical need

Improve prescription pickup with smart lockers for pharmacies. Secure, contactless, and compliant with medication delivery needs.

Pharmacy solutions | Click n Collect - Lockers for prescription pickup


Revolutionize your business operations and elevate the customer experience with our custom-designed click-and-collect parcel storage solutions, suitable for both indoor and outdoor applications.



Pharmacy

Discover how retailers, grocers, pharmacies & nonprofits use parcel lockers to streamline fulfillment, reduce costs, and improve customer experience.


How businesses use parcel lockers: Real-world use cases & examples

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Retail is changing fast—and it’s not slowing down. With rising delivery costs, evolving customer expectations, and increasing pressure on fulfilment efficiency, retailers are rethinking how, when, and where orders get into customers’ hands. One solution gaining serious momentum? **Click n Collect lockers.**

What began as a pandemic-era convenience is now a core part of the omnichannel experience. Smart lockers help retailers close the gap between digital and physical commerce, reduce last-mile delivery complexity, and empower customers with flexible pickup options—all while cutting costs and improving in-store operations.

## Why lockers make sense right now
Retailers have long feared that lockers might cannibalise foot traffic—but the data paints a different picture. [According to McKinsey](https://www.mckinsey.com/industries/retail/our-insights/achieving-profitable-online-grocery-order-fulfillment), profitable online fulfilment models (especially for grocery and general merchandise) hinge on efficiency and customer-led flexibility. Locker pickup addresses both.

Customers want to shop on their terms. Lockers deliver that—literally—offering convenient, contactless, and time-saving pickups. And from a retailer’s perspective, lockers open up an entirely new operational model:
- **Extended pickup hours** without increasing labour costs
- **Reduced congestion** at service counters
- **Streamlined returns** and reverse logistics
- **Better use of floor space** in high-traffic locations

### Retailers embracing locker innovation

Smart lockers aren’t theoretical—they’re already transforming operations across global retail. From national grocery brands to duty-free leaders and hardware retailers, Click n Collect lockers are powering seamless experiences.

**Case Study:** Auckland International Airport
Auckland Airport deployed lockers to support duty-free pickup, streamlining post-security handoff and enhancing passenger convenience. [Read the full case study](https://clickncollect.com/resources/auckland-airport-case-study)

**Case Study:** Mitre10 
This leading hardware chain used Click n Collect lockers to enable after-hours and weekend pickups, reducing queue times and improving customer satisfaction. [Read the full case study](https://clickncollect.com/resources/mitre-10-case-study)

## Click & Collect isn’t about replacing stores—it’s about elevating them
The smartest retailers aren’t choosing between physical or digital. They’re building seamless bridges between both. Locker pickup enables this kind of omnichannel harmony, allowing in-store, online, and mobile channels to support one another rather than compete.

With lockers, stores become mini distribution hubs, supporting BOPIS, curbside, and last-mile fulfilment from one unified platform.

- Explore [Smart Lockers for Retail](https://clickncollect.com/industries/retail)
- Download our [Retail Buyer’s Guide](https://clickncollect.com/resources/retail-locker-buyer-s-guide)

### Flexible, secure, and future-ready
Whether you’re a grocery chain managing high volumes, a pharmacy offering after-hours pickup, or a retailer looking to reduce return friction, [Click n Collect](https://clickncollect.com/our-lockers) lockers provide the flexibility, scalability, and support to evolve with your needs.

Our platform supports:
- Temperature-controlled modules (ambient, chilled, frozen)
- Self-closing doors and secure age verification
- Returns, oversized item alerts, and customer notifications
- Seamless integrations with ecommerce, POS, and order systems

**Rethink the last mile—without the growing pains**
Retail is being redefined. Those who adapt will lead the way. Click n Collect lockers let you fulfil faster, operate more efficiently, and offer the kind of convenience customers expect—all without sacrificing brand experience or profitability.

Want to learn more? [Contact our team](https://clickncollect.com/contact-us) or explore more [smart locker insights](https://clickncollect.com/insights).



Explore how Click & Collect lockers help retailers streamline fulfillment, boost customer experience, and power smarter omnichannel strategies.


Click & Collect lockers: Rethinking retail for a faster, smarter future

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As businesses look to optimise fulfilment, reduce delivery errors, and meet customer expectations for flexibility, smart lockers are fast becoming essential infrastructure. But what exactly is a smart locker, and how do these systems work?

In this article, we go beyond the buzzwords and break down what smart lockers really are—focusing on the hardware, software, and connectivity that make them work. We also explore common use cases and how these systems fit within modern operations.

### A smart locker is more than just a box
A smart locker is a secure, electronically controlled compartment system used for unattended delivery and collection of goods. Each locker system consists of three key components:
1. **Locker modules** – Units with compartments of varying sizes and temperature zones (ambient, chilled, frozen, heated).
2. **A central terminal** – A touchscreen interface that manages access, customer interaction, and on-site software functions.
3. **Cloud-based software** – Manages real-time communication between the business, the terminal, and any integrated systems (e.g. POS, OMS, WMS).

Together, these components enable secure, streamlined transactions—no staff needed at the handoff point.

### How do smart lockers work? A typical workflow.
While every operation is different, the typical smart locker workflow is simple—yet powered by robust, enterprise-grade technology.

At Click n Collect, we take a service-led design approach, tailoring workflows and integrations to fit your environment. For businesses that want to move fast, we also offer a reliable out-of-the-box solution—configurable, scalable, and ready to deploy.

Here’s how it usually works:
1. **Order is created** (via ecommerce, POS or OMS)
2. **Locker is assigned** based on predefined rules (e.g. temp zone, size, or delivery schedule)
3. **Staff or courier loads** the order and closes the door
4. **Customer is notified** via SMS, email, or app
5. **Customer collects** using a secure QR code, PIN, or mobile app access
6. **System updates** status and sends data back to your systems via API or webhook

Want a deeper dive? See our article: [How do parcel lockers work?](https://www.clickncollect.com/insights/how-parcel-lockers-work)

### Smart locker hardware: built for real-world environments
[Smart locker systems](https://clickncollect.com/our-lockers) vary depending on use case and location. Some are indoor-only, others weatherproof for outdoor use. Features include:
- **Temperature control** (for groceries, pharmacies, or food pantries)
- **Self-closing, insulated doors** (for energy efficiency)
- **ADA-compliant access points** and optional braille keypads
- **Integrated roof with LED lighting** (for safety and visibility)
- **CCTV and access logs** (for security and auditability)

### Smart locker software stack
Behind the scenes, a smart locker runs on a layered tech stack:
- **Server software** manages business logic, APIs, order status, analytics, and remote access
- **Terminal software** is the user interface—configurable by business or customer workflow
- **Locker module firmware** handles compartment control, sensors, and status

We support Single Sign-On (SSO), secure role-based access, and custom APIs to integrate with ERP, POS, ecommerce, or order management systems.

### Common use cases for smart lockers
Click n Collect lockers are used across industries to solve different challenges:
- **Retail & grocery:** Click & collect, returns, BOPIS/BORIS
- **Pharmacy:** After-hours prescription pickup with age verification
- **Food banks & pantries:** Dignified, private food access
- **Corporate & logistics:** Internal deliveries and unattended drop-offs

Explore our industry solutions: 
- [Retail](https://clickncollect.com/industries/retail)
- [Grocery](https://clickncollect.com/industries/grocery)
- [Pharmacy](https://clickncollect.com/industries/pharmacy)
- [Nonprofit](https://clickncollect.com/industries/nonprofit)

### Want to compare costs or see ROI?
We’ve crafted specific insights and resources to help businesses evaluate smart locker pricing and long-term value:
- [How much do smart lockers cost?](https://www.clickncollect.com/insights/smart-locker-cost)
- [Smart locker benefits for businesses](https://www.clickncollect.com/insights/smart-locker-benefits)
- [Retail and nonprofit buyer’s guides](https://www.clickncollect.com/resources)

### Final thoughts: what makes a locker system smart
A smart locker is more than a box with a keypad—it’s an intelligent fulfilment tool that integrates with your systems, scales with your growth, and improves how goods are delivered and received.

Looking for guidance on locker deployment or custom integrations? Get in touch with our team or explore our [latest insights](https://clickncollect.com/insights) and [resources](https://clickncollect.com/resources).

 Discover how smart lockers improve efficiency, reduce costs, and create a secure, flexible pickup experience across retail, grocery, food banks, and pharmacy.



The benefits of smart lockers for delivery, pickup & returns

smart thermal locker with daily delivery options, supporting seamless online shopping.

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[Smart lockers](https://clickncollect.com/our-lockers) are changing the way businesses manage deliveries, collections, and returns—offering a faster, safer, and more scalable alternative to manual handovers. From retail to grocery, food banks to pharmacies, organizations are increasingly turning to smart lockers to reduce pressure on staff, streamline fulfillment, and offer greater convenience to their customers.
Let’s break down the key benefits of smart lockers—for both your business and the people you serve.

- **Stronger security**
Smart lockers reduce risk. With features like one-time PINs, barcode scanning, and optional video monitoring, they ensure only the right person accesses the right parcel. This minimizes theft, lost packages, and disputes—particularly important in high-volume environments like retail or when handling sensitive goods like pharmaceuticals.

- **Improved efficiency**
Automation removes the need for staff to manually hand over packages or coordinate collection windows. Orders can be loaded at once, then picked up at the customer’s convenience. This simplifies workflows, reduces queue times, and frees staff to focus on other high-value tasks.

- **Lower operational costs**
Fewer manual handovers mean less labour. Smart lockers help you stretch your team further—particularly during peak trading periods. With the right setup, businesses can delay hiring, reduce customer service overhead, and even extend pickup hours without extending staffing.

- **Better customer experience**
No lines. No missed deliveries. No waiting. Customers love the flexibility of collecting on their own schedule. For grocery and retail, smart lockers offer a contactless, convenient alternative to traditional click & collect. For charitable food, they offer dignity and privacy to those collecting essential goods.

- **Simplified returns process**
Smart lockers aren’t just for pickup—they streamline returns, too. With support for contactless drop-offs and real-time tracking, lockers reduce the need for manual handovers or in-store queues. This saves time for staff and offers customers a smoother experience, especially during peak periods.

- **Seamless system integration**
Leading smart locker systems like Click n Collect’s, can integrate with POS, ERP, or order management systems—so you can automate fulfillment flows, trigger notifications, and track handovers without jumping between tools. This also opens the door to deeper analytics and future process improvements.

### Trusted by leading industries
Smart lockers are now standard across sectors that rely on fast, secure, unattended fulfillment. Major retailers, universities, office buildings, and essential services are already leveraging locker networks to meet growing delivery expectations. The key is choosing a solution purpose-built for your sector and use case.

## Explore the possibilities
Smart lockers offer far more than just secure package storage. When designed and deployed properly, they unlock measurable savings, reduce operational stress, and deliver a smoother experience across the board.

Want to learn more about costs and how to get started? Explore:
- [How much do smart lockers cost?](https://www.clickncollect.com/insights/smart-locker-cost)
- [What is a smart locker?](https://www.clickncollect.com/insights/what-is-a-smart-locker)

Or browse our [resources page](https://clickncollect.com/resources) to download our buyer’s guides for retail and charitable food locker programs.

Find out how refrigerated lockers revolutionise grocery delivery, ensuring freshness, reducing costs, and providing 24/7 access to fresh food and groceries.



What is a smart locker? The tech behind secure, self-service pickup

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With the rise of online shopping, apartment buildings are facing a daily flood of deliveries. For property managers and developers, managing this volume efficiently—without sacrificing security or the resident experience—is becoming essential. That’s where smart parcel lockers come in.

In this article, we’ll explain what an apartment parcel locker is, how it works, and why it’s becoming a must-have amenity in multi-residential buildings.

### What is a parcel locker in an apartment building?
An apartment parcel locker is a secure, self-service unit where delivery drivers can drop off packages, and residents can pick them up at their convenience—often 24/7. These systems are typically installed in lobbies, mailrooms, or near building entrances, and come equipped with digital interfaces, secure compartments, and real-time notifications.
Here’s how it works:
- A courier places a parcel in an available locker.
- The system sends the resident a notification via SMS or email.
- The resident retrieves the parcel using a unique access code or QR code—no staff interaction required.

Some systems can even integrate with property management platforms, simplifying package tracking and reporting.

### Why parcel lockers make sense for apartments
- Reduces package theft
- Lockers keep deliveries secure and out of sight, reducing theft and misplaced packages.
- Convenience for residents
- Residents pick up packages on their own schedule—no more waiting around or missed deliveries.
- Eases staff workload
- Parcel management can be a drain on front-desk staff. Smart lockers automate the entire process, freeing up time and improving efficiency.
- Adds property value

Today’s renters expect smart, modern amenities. Parcel lockers offer a practical, high-visibility feature that adds value and appeal.

#### Indoor vs. outdoor lockers
- Indoor lockers are ideal for lobbies, mailrooms, or underutilised indoor spaces.
- Outdoor lockers are weather-rated, perfect when indoor space is limited or for 24/7 street-facing access.

Both options offer secure, durable, and tech-enabled solutions that scale with your building’s needs.

### Smart locker features to consider
When choosing a system, property managers should look for:
- Modular configurations that can scale with demand
- Remote monitoring and support to minimise downtime
- ADA-compliant designs to support accessibility
- Custom branding to align with the building’s look and feel
- Reporting and analytics to track usage

For a deeper dive into locker features, see [What is a smart locker? The tech behind secure, self-service pickup.](https://www.clickncollect.com/insights/what-is-a-smart-locker)

### Choosing the right solution for your building
Parcel lockers aren’t one-size-fits-all. Consider:
- Volume of deliveries
- Available space (indoor or outdoor)
- Resident preferences and expectations
- Budget and ongoing maintenance needs

### Looking to implement parcel lockers in your building?

Click n Collect specialises in [smart locker systems](https://clickncollect.com/our-lockers) designed for residential and commercial use. Whether you manage a large apartment complex or a mixed-use development, we’ll help you implement a solution that delivers on both security and convenience. 

How to prevent package thefts in apartments

Or [get in touch](https://clickncollect.com/contact-us?form=new-customer) with our team to find the right solution for your property.

Explore how parcel lockers work in apartment buildings and the value they offer residents, property managers, and delivery teams through secure, automated pickup.



Apartment parcel lockers: what they are and why they matter

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The grocery delivery landscape is rapidly changing, with more and more consumers looking at convenient ways to access fresh and perishable items without needing to shop in-store. This behavioral shift has created an imminent need for effective storage systems that can maintain quality and freshness. Refrigerated lockers are a game-changing answer to this challenge, providing the technology and security to allow convenience for customers while reducing overheads and delivery costs for businesses in the grocery space. 

### What are refrigerated lockers?
[Refrigerated food lockers and freezer lockers ](https://clickncollect.com/our-lockers/freezer-refrigerated-lockers)were designed to safeguard and maintain perishable or sensitive products. Temperature control and remote management allow businesses to optimize delivery and pickup to improve the customer experience without impacting quality, reputation, or internal processes.

The best refrigerated food lockers combine security, usability, the flexibility of access, and precise temperature control to allow grocery providers to expand their customer service and customer base. The most common temperature control technologies are thermoelectric cooling, often used in medical, electronics, or wine cabinets; compressor-based cooling, which can facilitate multi-zone temperature control; digital programmable temperature controllers, allowing for precise temperature management and adjustment based on stored items; polyurethane insulation, which helps to maintain temperature stability within locker compartments; and heating systems, to maintain warm temperatures for food items or other products. [Each type has its use](https://clickncollect.com/our-lockers), depending on your temperature needs, which range from refrigerated, usually between 34°F to 43°F (1°C to 6°C); frozen: adjustable from -7.6°F to 1.5°F (-22°C to -17°C); ambient, controllable between 41°F to 77°F (5°C to 25°C); or heated, adjustable from 104°F to 131°F (40°C to 55°C).

### The rising importance of refrigerated lockers for grocery delivery
The grocery industry is constantly evolving. There has rapid growth seen in online grocery shopping, accelerated by changing consumer preferences and demands for greater convenience. [54% of US households](https://www.digitalcommerce360.com/article/monthly-online-grocery-sales/) completed at least one online grocery order in October 2024, with the grocery delivery e-commerce sector set to exceed [257 billion in 2024](https://www.statista.com/topics/1915/online-grocery-shopping-in-the-united-states/). Coupled with the shift from in-store pickup to home delivery and now flexible pickup options, alongside an increased focus on freshness and quality during last-mile delivery, refrigerated lockers have a crucial role to play in addressing key challenges for the grocery industry. 

Refrigerated lockers allow optimal temperatures for different food types, and must comply with food safety standards to ensure freshness and quality, while delivery delays are eliminated where customers can pick up orders at their convenience. Many supermarkets are implementing smart refrigerated lockers for customer pickups to enhance the online shopping experience, while e-commerce platforms are using them in multi-family residences and corporate offices. Even farmers’ markets are utilizing refrigerated lockers as pickup points for fresh produce, dairy, and meats. The versatility of smart refrigerated lockers means both consumers and retailers benefit from implementing these systems. 

### Benefits of smart refrigerated lockers for grocery delivery
The benefits of smart refrigerated lockers for the grocery industry are unmatched. Not only do refrigerated food-safe lockers provide 24/7 access to fresh groceries, without the need to wait for delivery windows or pickup windows, but they also reduce delivery reattempts, allowing for better inventory management and lower carbon emissions via consolidated deliveries. 

[The cost-savings for retailers and convenience for consumers](https://clickncollect.com/resources) are complemented by enhanced food safety ensured by the need for suppliers to comply with regulations to maintain the integrity of perishable goods. 

### Why switch to smart refrigerated lockers?
When considering smart lockers for your grocery business, smart lockers, and particularly smart refrigerated lockers can drive many benefits and provide tangible ROI. There are many compelling reasons that have urged their uptake in grocery, retail, and many other industries globally. 

The integrated nature of smart lockers means they aren’t merely storage units, but comprehensive systems that integrate with your existing inventory management platforms and offer cloud-based SaaS solutions for easy management. Those with mobile or desktop apps or platforms can also provide flexible locker management. Smart lockers enhance the delivery experience for customers and businesses, offering real-time package tracking, sending automated notifications for pickup, and providing usage analytics to allow for better resource allocation. The contactless and secure nature of pickup with keyless entry, 24/7 accessibility, robust encryptions, and physical security measures means your customer's convenience does not compromise on their experience. The scalability of these modular systems means that where demand grows, so can your designs, with many companies offering customizable configurations and compatibility with third-party systems. 

Particularly with temperature-controlled lockers or refrigerated food lockers, the grocery industry can streamline operations, enhance customer satisfaction, and future-proof delivery systems in what is an increasingly digital marketplace.

### Refrigerated lockers: a smart investment
Not only do smart lockers optimize your processes, but they can lead to enhanced customer loyalty through enhanced convenience, transparency, and quality. The long-term cost savings that come with customer benefits like 24/7 pickup and optimal temperature control mean that your business could see reductions in labor associated with manual package handling and delivery, inventory management optimization, and the reduction of food waste through proper temperature control. 

In a market constantly driven by competition, lockers provide businesses with a competitive edge and a unique selling point, enabling them to offer faster fulfillment options to meet increasing customer demand. Click n Collect has partnered with a number of grocery businesses, and has seen substantial sales growth via what is essentially an [expansion of traditional grocery shopping](https://clickncollect.com/industries/grocery).

### Features to look for in the best refrigerated food lockers
With numerous smart locker vendors or suppliers on the market, there are a few things you should keep in mind when looking at options for your business. Using this quick checklist will ensure you get the best return on your investment. 
- Appropriate temperature range and flexibility for perishables
- Durability and compliance with food safety standards
- Integration with digital systems for tracking and notifications
- Modular design for enhanced scalability
- Vendor reliability and maintenance support. 


Refrigerated grocery lockers can provide the grocery industry with an indisputable advantage when it comes to customer satisfaction, scalability, and ROI. With clear benefits for both business and customer, there are few reasons to wait on implementing a smart locker solution. Click n Collect prioritizes customer service and innovative locker technology to ensure all your unique needs are met, so that you and your customers reap the ultimate rewards.


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Find out how refrigerated lockers revolutionise grocery delivery, ensuring freshness, reducing costs, and providing 24/7 access to fresh food and groceries.


The ultimate guide to refrigerated lockers

Automation is becoming more and more a part of everyday life for individuals and businesses alike. With trends like AI-powered demand forecasting and inventory management, personalized shopping, and robotic order fulfillment, it’s no surprise that smart lockers for retail have become so prevalent. 

Smart lockers for packages expand on automation and self-checkout experiences for retail by reducing manual order management, streamlining inventory management, and lowering operational overheads while enabling operational scaling without increasing staffing. The functionalities and efficiencies that smart lockers for retail provide are invaluable.

### What are smart parcel lockers?
Smart lockers for retail provide a secure, convenient, and contactless pickup option for online orders. Reducing shipping and delivery expenses, smart lockers for packages can also enhance the customer experience and alleviate wait times or the need for queueing. 
Combining cutting-edge technologies such as IoT integration, cloud-based tracking systems, and real-time monitoring with modular flexibility and durable construction, retail parcel lockers can revolutionize retail operations and be used indoors or outdoors, depending on the supplier. Integration is key when it comes to smart lockers for retail, minimizing downtime while seamlessly merging with existing order management and inventory systems to allow automated order processing and efficient fulfillment. 

### Enhancing automation with smart lockers for retail
Click-and-collect systems are one innovation that has taken the world by storm. Retail click-and-collect systems thrived during the pandemic, allowing customers to continue to order and pick up from stores without large delivery delays. However, they have maintained their popularity, with the retail click-and-collect market in the US expected to [surpass 154 billion by 2025](https://www.statista.com/statistics/1132001/click-and-collect-retail-sales-us/).

Smart parcel lockers reduce operational costs, increase efficiency, and improve customer experience, working hand in hand with automation to enhance and scale retail operations. In some cases, like with [TESCO](https://clickncollect.com/resources/tesco-case-study), smart lockers can bridge the gap between digital and physical stores, creating a more cohesive customer experience and allowing businesses to leverage their in-store assets while retaining the convenience of the digital experience for customers.

### How to build a smart locker system
When it comes to designing and building the right smart locker system for your business, it’s important to consider a number of factors, the first being the level of customers you wish to serve, and the location you wish to implement them. 

The next important factor is the technology capabilities required for your business. Do you need to be able to provide refrigeration for products? Will your supplier be able to provide integration with your current systems? Things like IoT integration and keyless entry, combined with proper security features and software can make the difference between a scalable and stagnant system. It’s important to consider every requirement of your business and your overall goals when choosing smart locker companies. 

### The Role of Smart Lockers in Last-Mile Efficiency
Smart lockers came into the market as a crucial innovation in improving last-mile delivery efficiency, the segment long considered the most expensive in the logistics chain. Their role in addressing delivery challenges, enhancing customer convenience, and reducing operational costs is a game-changer for retail. 

Smart lockers for retail eliminate delays due to challenges like missed deliveries or customer unavailability, providing a safe, accessible location for pickup  24/7. Consolidating deliveries to a single location cuts down on reattempted delivery costs, and centralizes drop-off points. Real-time tracking and automated notifications keep retailers and customers reliably informed and allow for optimizations through batch deliveries. The combination of these key benefits contributes to improved customer satisfaction and retention rates, while also promoting sustainability through reduced fuel consumption, carbon emissions, and packaging waste. In essence, smart lockers can provide a solution that not only cuts costs but also provides a scalable solution to evergrowing e-commerce and delivery demands.

### Real-time innovations in parcel management
Real-time technology has had a transformative impact on parcel management, particularly in retail logistics where it has increased the speed, transparency, and efficiency of delivery and retrieval processes. Smart locker systems are at the forefront of this change, allowing real-time parcel status updates to minimize uncertainty and monitoring to track package volumes and identify bottlenecks for seamless operations.

The impact on customer satisfaction comes in the transparency of tracking, building trust, and reducing customer anxiety while increasing convenience and accuracy of updates for overall enhanced experiences. This, coupled with boosted retailer efficiency through optimized delivery routes and inventory management, contributes to greater cost savings for businesses. With continuous advancements in technology, real-time smart locker systems will undoubtedly have an even greater role in the future of retail and logistics. 

Smart lockers for retail have had and will continue to have a transformative impact on retail and retail automation. Particularly when it comes to last-mile delivery and customer satisfaction, smart lockers for retail have the potential to revolutionize retail. Click n Collect works to empower retail businesses with scalable, customizable smart locker solutions that build customer loyalty and streamline trust. Partner with us today.

Automating retail with smart locker systems

[With as many as 343 million people facing food insecurity worldwide](https://www.wfp.org/ending-hunger), the issue of food insecurity has only become more prevalent. As food deserts and inflation continue to challenge access to basic nutrition, charitable organizations are looking for more effective ways to support dignified access for those in need. Many charitable organizations have implemented food storage lockers or parcel lockers, allowing round-the-clock access and increased dignity, to assist them in boosting their impact in combatting hunger and stigma.

## Understanding food insecurity

As cited by Feeding America, food insecurity comes about when people are unable to access the food they need to live their fullest lives. Conflict, climate emergencies, and economic inequalities are all contributing factors when it comes to increased food insecurity. Particularly following the pandemic and global conflicts, food pantries and food bank charities have a greater role to play than ever before. Organizations such as [Feeding America](http://feedingamerica.org), [HealthLinc](https://healthlincchc.org/), and [NNEMAP](https://www.nnemappantry.org/) are working on national and state levels to combat food insecurity in lesser-served demographics, but with approximately [6.8% of households in the US  relying on food assistance](https://cosm.aei.org/exploring-trends-in-food-bank-use/#:~:text=After%20peaking%20in%20the%20months,food%20assistance%20in%20October%202021.), donations and support cannot come fast enough.

## Food banks as community anchors

Food bank charities and food pantries don’t just provide food assistance and vital support to individuals and families, they also contribute to [overall improvements in health and stronger resilience in communities](https://www.catholiccharities.com/articles/how-have-food-banks-helped-improve-communities#). Organizations like HealthLinc, for example, provide assistance to those suffering chronic health conditions through their food as medicine program and have seen an uptick in neighbors served with the implementation of their food lockers. Similarly, food pantries like NNEMAP not only provide food assistance, but a sense of community and dignified access through their grocery-store-like structure and round-the-clock access to self-selected grocery orders.

### Food banks and parcel lockers

Parcel lockers, traditionally used in retail for convenient parcel pickups, have taken on a role of their own when it comes to contributing to the issue of food insecurity. Parcel lockers, when implemented as food lockers, can help organizations to streamline their food distribution, and address barriers like transportation and limited opening hours. Particularly where lockers are equipped with [ambient-temperature-control or freezer technologies](https://clickncollect.com/our-lockers/controlled-ambient), they can allow charitable food organizations the ability to provide better access, but also higher levels of quality in the food assistance they provide. 

Click n Collect’s food lockers have allowed organizations like HealthLinc and NNEMAP to expand their reach, increase access with 24/7 operations, and contribute to dignified access for those avoiding food pantries due to the attached stigma. 

### Breaking the stigma around food assistance

On a global scale, social stigma has meant that many people who could benefit from food assistance either feel uncomfortable using food pantries and food banks or avoid sharing their use of food assistance programs with friends and family. In the US, 42% of respondents from a [2022 survey](https://www.ctfoodshare.org/wp-content/uploads/2022/01/Dignified-and-Welcoming-Environment-Report-.pdf) by Connecticut Foodshare’s Institute for Hunger Research & Solutions said they would feel embarrassed to use a pantry, with 40% worrying that others would find out. 

By implementing food lockers at convenient access points, food pantries can combat food insecurity while contributing to greater dignity for those who need assistance. The lockers mean neighbors can access food at times that work for them, whether that be due to work schedules, transportation to and from the pickup points, or simply preferring to pick up their food during off-peak times. 

### Unexpected benefits of lockers for charitable food organizations

Where benefits like increased and dignified access are undeniably important when considering implementing lockers, some organizations have found unexpected benefits in expanded reach, allowing them to serve demographics previously unknown or unserved. The physical presence of the lockers, when done strategically, can act as an advertisement for assistance, whether the lockers are implemented on location or near a local grocery store. They can also have positive impacts for the organizations themselves by providing a space for stakeholders or partners to advertise and providing more ways for those wanting to support food pantries to donate. NNEMAP, for example, saw increases in donations where people could book a locker and leave their donation - whether food or otherwise - in a safe, [temperature-controlled space](https://clickncollect.com/our-lockers/controlled-ambient), should they not be able to donate during regular opening hours.

### The real impact of food pantries

According to Food America’s [Charitable Food Assistance Participation study](https://www.feedingamerica.org/research/charitable-food-assistance-participation), in 2023, more than 50 million people used food assistance, with more than 47 million living in households struggling with food insecurity. Since the pandemic, food pantry statistics have only increased, with food pantries and charitable food organizations increasingly broadening their communities served with implementations like food lockers. [NNEMAP](https://clickncollect.com/resources/nnemap-case-study), for example, saw an increase of 5% in their neighbors served, and with their significant increase in orders, are already looking to expand just six months into the program. 

Charitable food organizations provide a space for many facing food insecurity to access support, and with the implementation of locker programs, they can also provide a dignified space for support. Click n Collect partners with organizations that work for positive change, giving people access to a dignified, private way to access support, wherever they are. [Partner with us today](https://clickncollect.com/contact-us) and take a step towards greater food security. 


Discover how food lockers are enhancing access to nutritious food, empowering communities, and supporting charitable organisations in their fight against hunger.



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Latest insights

Parcel lockers for charitable food access

Automating retail with smart locker systems

The ultimate guide to refrigerated lockers

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