Click-and-Collect Lockers in Australia
Looking for innovative solutions to meet the evolving needs of your customers in 2023 and beyond? Look no further than Click n Collect's, innovative click-and-collect lockers.
Revolutionising parcel pickup with Australian-designed click-and-collect lockers
Achieve an omnichannel retail strategy to put your brand above the rest with our range of click-and-collect lockers in Australia. Offering a seamless and well-designed system for your customers, our click-and-collect lockers provide customers with a secure delivery method that works around them.
Online and mobile shopping
Click-and-collect lockers can serve as a convenient and secure pickup option for customers who order groceries online or via mobile app. Customers can place their order and select a pickup time, then retrieve their items from a locker location at their convenience.
Personalisation and customer insights
Our cloud-based management system provides real-time analytics and reporting to help businesses make data-driven decisions.
Sustainability and social responsibility
Smart lockers can help reduce carbon emissions associated with home delivery. By offering a centralised pickup location, retailers can consolidate deliveries and reduce the number of trips required for delivery.
Convenience and speed
Offer a fast and convenient pickup option for busy customers with Click n Collect lockers. With 24/7 access, customers can retrieve their groceries at any time that suits them, without having to wait for a delivery driver or visit the store during business hours.
Simple and easy to use for 'non-techies'
Our click-and-collect lockers for Australian businesses boast an intuitive interface, making it simple for users to store and retrieve items with ease. Catering to various preferences, our system can be accessed through smartphones or on-site touchscreens, complete with clear instructions and visual cues for a seamless experience.
Uncompromising Security & Privacy
We prioritise the security and privacy of user data in your click-and-collect system. With robust security measures, including encrypted communication and secure authentication methods, we stay ahead of the curve on potential vulnerabilities.
APIs empowering possibilities
Our industry-leading click-and-collect system integrates flawlessly with your businesses existing systems, including access control, security, and employee management software. This streamlined process enables efficient locker assignment, usage tracking, and report generation.
Adaptable design for ultimate scalability
Your Click n Collect smart locker system is designed to evolve seamlessly alongside your organization as it expands. By offering an adaptable design, we ensure that your lockers maintain superior performance, regardless of whether you are increasing the number of lockers or branching out to multiple locations. This flexible approach allows your organization to grow without worrying about the limitations of your locker infrastructure, providing the ultimate scalability solution.
Experience the confidence of world-class enterprises in our solutions.
How click-and-collect lockers can benefit your business
With increased online shopping and deliveries, the convenience of Click-and-Collect systems is multiplying. Our click-and-collect lockers, designed in Australia, offer your users the accessibility to pick up parcels at times most convenient for them. This new parcel process involves no queues or missed delivery notices for a frustration-free process. Our system also provides the added convenience of integrating your click-and-collect lockers with your store's existing system to improve efficiency and productivity.
Streamline your operations with Click n Collect lockers
Designed in Australia, our click-and-collect parcel lockers are suitable for small retail businesses and larger chains such as pharmacies, retail stores, supermarkets, libraries and more.
Boost brand loyalty
Create a competitive edge in your omnichannel fulfilment and boost brand loyalty with a convenient, contactless pickup solution. With Click n Collect Lockers, customers can collect online shopping anytime – day or night – in a matter of seconds.
Reduce operating expenses
Click n Collect lockers automate labour-intensive services like curbside pickup (BOIPIS)- reducing doubling handling of online orders. Smart retail lockers that serve as remote pickup points can offer an alternative to home delivery and save the costs occurred in the last-mile.
Lift asset utilisation
Improve your return per square meter of under-utilised retail space such as outdoor parking areas and extend your trading hours with click-and-collect lockers.
Click-and-collect lockers: a better solution for returns
Retailers, you can now automate the process of returns management, reducing the need for manual intervention. Manage returns more efficiently and effectively, and free up your staff to focus what matters most- customers. Our click-and-collect lockers can be integrated with your POS and other eCommerce systems, allowing you to manage your returns in real-time. Contact our team to learn more.
Create a competitive edge with age-verification
Age verification constitutes more than half of interventions at self-checkouts, slowing down the checkout lines for customers. And while more retailers are leaning into electronic lockers for their buy online and pick-up in-store (BOPIS), few have the technology for automated age verification. Thus, we’ve developed a privacy-first approach to age verification which means your customers can meet your minimum age requirements without sharing personal information, allowing them to shop confidently.
Our software at a glance
Our industry-leading click-and-collect software is built for seamless integration with any third-party platform thanks to our extensive API suite.
Data on servers and terminals is fully encrypted during end-to-end transfers, and additionally, all personal data (if captured) is encrypted at rest.
Intuitive UI & UX
Custom-branded screens that are simple and easy to use for 'non-techies' and supports multiple languages.
Click n Collect offers an unparalleled commitment to reliability, with an impressive service level guarantee of 99.9% uptime.
24/7 customer support
Experience around-the-clock assistance with our 24/7 customer support, ensuring uninterrupted service and immediate solutions to your queries, no matter the hour.
Our cloud hosting platform runs industry gold standard security and best practices for uptime and disaster recovery.
Gain access to top-tier reporting and management tools with our package management software. Designed for commercial level use, it equips you with the capability to oversee multiple locations simultaneously.
“Working with Click n Collect is amazing. They are true experts at what they do, fast and professional. They have truly managed to leverage our physical stores in a digital era. We are looking forward to continue growing our Click and Collect offering with Click n Collect".
We know the path intimately and we're here to walk it with you
With lockers that will delight your customers and a global team of implementation specialists, in-house designers and software developers eager to support you, getting started has never been easier.
Frequently asked questions
What are click-and-collect lockers?
Click-and-collect lockers are secure storage solutions used for the pickup of online purchases. Customers receive a notification when their purchase is ready for pickup and can retrieve their items from the lockers using a unique code or other authentication method.
How do click-and-collect lockers work?
Click-and-collect lockers work by providing a secure storage space for online purchases. When a customer selects the click-and-collect option, they will be provided with a unique code or other authentication method that allows them to retrieve their purchase from the locker.
What are the benefits of using click-and-collect lockers?
The benefits of using click-and-collect lockers include improved convenience for customers, reduced delivery times, and reduced operational costs for your business. They also provide a secure and contactless pickup option, which is particularly important in the current environment.
What industries use click-and-collect lockers?
Click-and-collect lockers are used in a variety of industries, including retail, grocery, and logistics. They are commonly found in shopping centres, supermarkets, and transportation hubs.
How are click-and-collect lockers different from traditional delivery methods?
Click-and-collect lockers differ from traditional delivery methods in that they provide a secure storage space for online purchases and allow your customers to retrieve their items at their convenience. This is different from traditional delivery methods, where the delivery person would bring the items directly to your customer.
Can click-and-collect lockers be customised to fit specific needs?
Yes, with our click-n-collect lockers you can customise the locker size and colour to rear loading and content sensors. For commercial environments like libraries, we also offer a range of commercial library lockers that provide the same level of security and convenience.
Are click-and-collect lockers secure?
Click-and-collect lockers are designed to be secure and typically have strong security features, such as video surveillance and tamper-proof locks. These features are important for ensuring the safety of the stored items and protecting customer privacy.
How much do click-and-collect lockers cost?
The cost of click-and-collect lockers will vary depending on the size, features, and customisation options. If you’re looking for a click-and-collect locker system that will just perform the basics, you can expect to spend $2-5k on average less than investing in a state-of-the-art locker system. However, to take advantage of the leap forward in locker technology and get the very best user experience, expect to pay a little more.
How can we integrate click-and-collect lockers into our existing IT systems?
You can integrate click-and-collect lockers into your existing systems by working with a locker provider that offers compatible software and systems. For example, when you work with Click n Collect, we provide you our software development kit (SDK) and our library of extensively tested and used APIs and support throughout the integration process.
How can my business monitor and manage click-and-collect lockers?
Your business can monitor and manage click-and-collect lockers through a central management system provided by us. Our industry-leading software system allows your business to track locker usage, monitor inventory levels, and manage access permissions for customers and staff. Our systems can automate notifications to customers to facilitate the pickup process.
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