Rethink retail fulfillment with Click n Collect

  • Stay competitive

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    Stay competitive with seamless retail locker solutions that elevate the customer experience

    Today’s shoppers expect flexible, omnichannel options. Click n Collect’s smart lockers deliver frictionless pickup and returns, helping your brand stand out while keeping customers coming back.

  • Delight customers

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    Delight customers with fast, convenient pickup and return options

    Long queues and rigid fulfilment processes frustrate shoppers. Our lockers streamline BOPIS, returns, and exchanges—making every interaction quick, smooth, and satisfying.

  • Grow online sales

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    Grow online sales with scalable tech that meets demand

    As online orders surge, retailers need reliable infrastructure. Our lockers integrate easily into your retail flow, supporting ship-from-store, endless aisle, and kiosk experiences that convert browsers into buyers.

  • Maximize efficiency

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    Maximize efficiency with flexible systems that fit your space and scale

    Tight backrooms and busy floors make fulfilment tricky. Our modular lockers reduce in-store congestion, speed up handoffs, and free up staff for more valuable tasks.

Retail in action

Smarter pickup. Stronger results.

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Retail

"The arrivals locker program has greatly elevated the customer experience by offering a fast, secure, and completely contactless pickup solution. Customers appreciate the convenience of collecting their orders instantly upon arrival using the SMS code—eliminating queues, saving time, and making the process seamless from start to finish."

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Eswaran

Muscat Duty Free

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Retail

"The Click n Collect locker system has been rock solid. It’s incredibly easy for customers to use, and we haven’t had a single mishap. It’s very popular. The temperature control is near perfect, and the Control Tower has been completely reliable."

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Vinnie Lima

GetBlok Farms

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Grocery

"At the Click n Collect locker launch, we had shoppers try the grocery locker system with no directions from us - everyone got it. It's a simple, convenient and intuitive system that saves our customers time - freeing up hours in their busy lives."

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Mark McCurdy

VP of Retail Operations, Fresh St Market

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Grocery

"We’ve seen our social media pages go through the roof with fantastic feedback and growing interest in the food lockers. It really feels like this matches the future of Tesco stores. Customers feel safer using the online service—and it’s a more convenient way to shop, too."

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Alex Redgrave

Tesco

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Retail

"Once a customer has used the Click n Collect system for the first time, they want to use it again and again. There is no real wait time, and they can come at their own convenience."

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Supercheap Auto

Supercheap Auto

How it works

Unlocking convenience

Order placement and selection
Customer

Order placement and selection

The customer places an order online, selects a pickup location, and chooses a time slot.

Order confirmation
System

Order confirmation

The system confirms the order, processes it, and notifies the store for fulfillment.

Item picking and loading
Business

Item picking and loading

The business picks, packs, and loads the items into lockers according to the customer's selection.

Pickup notification sent
System

Pickup notification sent

The system sends a notification with locker access details (PIN or QR code) to the customer.

Client order collection
Customer

Client order collection

The customer uses the provided PIN or QR code to collect their order from the locker at the chosen time.

Certifications & compliance

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ADA

Our smart lockers incorporate design elements that comply with the Americans with Disabilities Act (ADA).

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DOE

Department of Energy (DOE) adherence ensures our lockers are energy-efficient yet high-performing.

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NSF

Our food lockers adhere to National Sanitation Foundation (NSF) standards.

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UL and CE

Our lockers are UL and CE certified, ensuring they meet the highest safety and quality standards.

Smart retail lockers FAQs

We’ve got the answers

  • How do Click n Collect retail lockers integrate with our existing systems?

    Our smart retail lockers are designed to integrate seamlessly with your existing eCommerce, POS, and order management systems. We provide a full suite of REST APIs, along with webhooks for real-time updates, event triggers, and status notifications—making it easy to sync with your existing retail locker technology.
  • Can the lockers be configured to fit different store layouts and volumes?

    Yes. Our modular store locker systems are built for flexibility. You can mix and match locker types, sizes, and compartment configurations—ensuring your smart retail lockers fit your footprint, order volume, and customer flow.
  • What are the technical requirements for installation?

    Click n Collect retail lockers require a single power connection (208–254V, 50 or 60Hz) and access to data via Wi-Fi, LTE, or Ethernet. We'll provide a full site requirements guide to make planning and installation easy.
  • What kind of support and resolution times can we expect?

    We offer proactive maintenance and real-time monitoring across all Click n Collect retail locker solutions. Our support team responds quickly to issues and can tailor a resolution time SLA to suit your operational needs and hours of business.
  • Is remote monitoring included with smart locker systems?

    Yes. Our smart locker platform includes real-time monitoring and alerts, allowing your team to track performance, usage, and availability remotely. This helps identify issues early and maintain uptime across all your retail storage lockers.
Looking for specific information?
Get in touch with our smart locker installers or explore our resources via the link below.

Interested in our solutions?

We're here to help you find the perfect solution for your organization. Share your details, and we'll be in touch shortly.

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Click n Collect provides 24/7 global support, ensuring we're always there when our clients need us.

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