How Mitre 10 cut pickup wait times with 24/7 BOPIS lockers
Standard and oversized compartments cover a range of more than 45,000 products, from paint cans to ladders, open around the clock in the store vestibule.
- Client
- Mitre 10
- Location
- New Zealand
- Sector
- Retail, home improvement and trade
- Lockers
- Standard compartments plus a custom oversized cabinet for long items, 24/7 access
- Result
- Installed ahead of a tight deadline
The challenge
Mitre 10 is New Zealand's home of DIY and trade, with more than 45,000 line items and high product turnover. Its customers range from weekend renovators to builders on a deadline.
Mitre 10 wanted to cut wait times for online orders without losing the in-store service its customers know. That meant buy online, pick up in store (BOPIS) lockers that could take anything from a box of screws to a ladder, installed on a short timeline.
What we built
We solved two problems. The first was size. Alongside our standard compartment sizes, we designed a large two-compartment cabinet for long and bulky items such as ladders and lumber.
The second was time. To meet the install date, we expedited manufacturing and freight and had the lockers in place ahead of the deadline. The lockers sit in the store vestibule, so customers can collect 24/7, even after the store closes.
Pickup sized for every product, around the clock
45,000+
Products covered by standard and oversized compartments
24/7
Pickup from the store vestibule
On time
Installed ahead of deadline
Pickup data from the lockers now helps Mitre 10 train its team and guide customers, so pickups keep running smoothly as order volume grows.
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We can walk you through how Mitre 10 set it up.