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How to Collect from a Parcel Locker: A Step-by-Step Guide

3 min read
Apr 26, 2023 1:18:15 AM

Collect your package quickly and easily with this step-by-step guide.

Parcel lockers have become an increasingly popular option for package delivery and storage, offering convenience, security, and flexibility for both senders and recipients. In this blog post, we'll explain what parcel lockers are, why they are growing in popularity, and provide a step-by-step guide on how to collect from a parcel locker.

What are parcel lockers and why are they popular?

Parcel lockers are secure, self-service kiosks where recipients can collect their packages at their convenience. These lockers are usually located in easily accessible public spaces, such as shopping centres or transportation hubs. 

Over the last few years, their popularity has soared for several reasons:

  1. Convenience: Recipients can pick up their packages 24/7, without the need to wait for a delivery or align with a courier's schedule.

  2. Security: Parcel lockers are equipped with surveillance cameras and secure access codes, ensuring packages are safe from theft or damage.

  3. Flexibility: Senders can use parcel lockers for both drop-off and pick-up, streamlining the delivery process.

How to collect your package from a parcel locker

To collect your package from a parcel locker, follow these simple steps:

Step 1: Find the Parcel Locker Location: You’ll receive a notification that your package has been delivered, and is ready for pick up! Your delivery notification will include the locker’s location. It will also advise of the locker number - note this down, as you will need it in order to access your package.

Step 2: Use the Touchscreen or Keypad: Upon arriving at the parcel locker, you'll find a touchscreen or keypad interface. Follow the on-screen instructions or use the keypad to enter your pickup code, which you should have received via email or SMS.

Step 3: Scan the Barcode or Enter the Pickup Code: If the parcel locker requires you to scan a barcode, simply hold your smartphone or printed barcode up to the scanner. Alternatively, manually enter the provided pickup code using the touchscreen or keypad.

Step 4: Open the Locker Door: Once your barcode or pickup code has been accepted, the parcel locker door will either unlock automatically or provide you with a prompt to open it. Carefully open the door and retrieve your package.

How to deposit a package into a parcel locker

Step 1: Scan the Package Barcode or Enter a Pickup Code: If you're depositing a package, follow the on-screen instructions to scan the package barcode or enter a pickup code. This ensures the recipient receives the necessary information to collect their package. Place the package inside the relevant parcel locker.

Step 2: Securely Close the Locker Door: Before leaving the parcel locker, make sure to close the door securely. This helps maintain the security of the locker and ensures that it's ready for the next user. However, when using a Click n Collect Locker, the doors will automatically close and lock once you've retrieved your items, providing an added layer of convenience and security.

Security features of parcel lockers

Parcel lockers come with several security features to keep your packages safe, including:

  • Surveillance cameras: Many parcel lockers have cameras monitoring the area, deterring potential thieves or vandals.

  • Lockout periods: If a user enters incorrect access codes multiple times, the system may lock them out for a period, further preventing unauthorised access.

  • Limited access: Only those with a valid pickup code or barcode can access the parcel locker, ensuring that your package remains secure until you collect it.

A convenient way to collect your parcels

Provide peace of mind for senders and recipient's, and use a parcel locker to collect and send packages. With this step-by-step guide, you now know how to collect from a parcel locker and can confidently retrieve your packages whenever it's most convenient for you. Want to learn more? Head to the Click n Collect blog for more information on the benefits of parcel lockers (such as how they can reduce the risk of package theft) and practical guides on using lockers, such as how to enter a parcel locker address.

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